Eligibility & agreement
You must be at least 18 and authorised to bind your organisation. By creating an account, purchasing a plan, or using the service, you accept these terms and our Privacy Policy.
Legal · Service agreement
Terms of Service
These terms govern access to and use of the VelocityDial platform — company accounts, agent workspaces, browser calling, calling credits, and this website.
Effective 25 September 2026 · Maintained by the VelocityDial team · Contact support@velocitydial.com
Quick answer
What are you agreeing to?
You are agreeing to use VelocityDial lawfully for your organisation's business calling, to pay for the plans and credits you purchase, to respect the people you call, and to keep your account credentials secure. If you do not agree, do not use the service.
- Provider
- VelocityDial, United Arab Emirates
- Service
- Browser business calling platform with CRM workflows
- Governing law
- Laws of the United Arab Emirates, Dubai
- Questions
- support@velocitydial.com
Section 01
Accounts & the service
Who can use VelocityDial, what they get, and what they are responsible for.
Accounts & credentials
Company administrators are responsible for their users' activity, for agent seat assignments, and for keeping credentials confidential. Notify us immediately at support@velocitydial.com if you suspect unauthorised access.
What the service is
VelocityDial provides browser-based calling, contact and campaign workflows, call records, optional recordings, and billing controls, delivered through approved telephony routes. Features depend on your plan, account status, and destination approval.
Not for emergencies
Unless we agree otherwise in writing, the service is not designed or intended to reach emergency numbers (such as 999 or 911). Keep an alternative means of calling emergency services.
Section 02
Plans, credits & billing
How charges work, what you are buying, and what happens when payment does not arrive.
Fees & calling credits
Plan prices, included allowances, and destination rates are those displayed at the time of purchase on our pricing pages. Outbound calls consume wallet credits at your plan's rates and billing increments; balances are visible in your workspace.
Payment
Fees are charged in advance through our payment provider; you authorise recurring charges for any subscription period you select, plus applicable taxes. Purchased credits and consumed allowances are non-refundable except where required by law or expressly stated in your plan.
Changes & suspension
We may change prices or rates with advance notice; new rates apply from your next billing period. Non-payment or suspicious activity may suspend calling until the account is restored.
Section 03
Acceptable use
The rules that keep the service usable and lawful for everyone on the network.
Call people lawfully
Use the service only for lawful business communication with contacts who have a genuine reason to hear from you. Unsolicited bulk robocalls, deceptive caller ID, harassment, and violations of UAE telecom rules or do-not-call expectations are prohibited.
Content & licences
You confirm that lists, recordings, and content you upload are yours to use and that you hold any permissions required — including informing called parties where recordings are enabled. You grant us the licence needed to process that content solely to run the service.
Technical boundaries
No reverse engineering beyond permitted law, no reselling or white-labelling of the service without agreement, no security testing of the platform without written authorisation, and no use that degrades or circumvents fair-use controls.
Enforcement
We may investigate suspected abuse and suspend or terminate accounts that break these rules, including where a route or regulator requires it. Where reasonable, we will notify the account administrator.
Section 04
Availability, third parties & changes
What we promise, what depends on others, and how the terms themselves evolve.
Service availability
We aim for reliable service, but calls depend on carriers, routes, internet connectivity, and destination approvals, some of which are outside our control. Scheduled maintenance and occasional disruption may occur unless a separate written agreement states otherwise.
Third-party services
Telephony carriers, payment processing (Stripe), and other providers operate under their own terms. We are not responsible for third-party network failures, though we will help diagnose issues that originate on our side.
Changes to the platform
We continuously improve the product and may add, modify, or retire features. If a material change materially reduces what you paid for, we will give advance notice.
Changes to these terms
We may update these terms; the effective date at the top will change when we do. Continued use after the effective date constitutes acceptance of the revised terms.
Section 05
Legal essentials
Ownership, liability boundaries, and the law that applies — stated plainly.
Intellectual property
The platform, software, branding, and documentation belong to VelocityDial and are licensed, not sold, to you. Feedback you submit may be used to improve the product without obligation.
Disclaimer & liability
The service is provided "as is" to the fullest extent permitted by law. Neither party is liable for indirect, incidental, or consequential damages. Our aggregate liability for claims relating to the service is limited to the fees you paid to VelocityDial in the twelve months before the claim arose.
Indemnity
You agree to indemnify VelocityDial against claims arising from your content, your calling practices, or your misuse of the service, to the extent permitted by law.
Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction, without prejudice to mandatory consumer protections. Contact support@velocitydial.com before pursuing any dispute — most issues are resolved quickly.
